It’s easy to come to a point where we only talk in coded ways to follow the letter of the rules.

People start saying “thanks for your feedback, we’ll look into this issue when planning the next iteration” as code for “you could be pissing in the wind”, and most communication becomes non sensical where you need to feel if they actually mean what they’re saying in text form.

Then we lament that face to face time is needed to communicate efficiently with people.