Wow. I had my own bad AirBnB experience, and privately decided never to never use them again. I wrongly assumed it was just me.

This is sad, I thought AirBnB were one of the good guys, and had a good experience 4 years ago.

Is there something about doing things at scale that makes things go bad? It seems like so many companies are great at start, but go downhill when their assumption that "fraud is a rare exception" does not hold.