For example, why isn't there an Alexa-like concierge device in every AirBnB that answers guest questions by now? Why aren't there smart locks on every home that unlocks with the app? Etc etc.
A lot of tech companies, including AirBnB operate by passing risk / responsibility off onto everyone else (the host, the customer) and thus saving AirBnB a great deal of time / money.
That's what I've never understood. When uber got big, their argument was "we're not a cab company, so we don't have to work under the same regulations". Yes you are. You use an app instead of a radio dispatch. That's the difference between you and a 1980's cab company.
The entire middle of the country is getting wise to "we're not x" just means "we certainly are x but we're avoiding the liability because technology" and they're getting sick of it.
AirBnB is reportedly pressuring hosts to install smart locks, but they are getting pushback from hosts who like socializing with the people who come to stay at their property. Yes, a huge amount of AirBnB listings are faceless property developers now, but there is still a good slice of individual families renting out a spare flat. Sometimes the host is an elderly person who craves that kind of interaction with other human beings (which can be awkward as a guest when you just want to quickly lock yourself in the rental and have some time alone).
There needs to be some way to indicate that the guest wants minimal interaction, or that the host wants minimal interaction.
It is awkward when the host is nice, or trying hard to be nice, but actually you don't get on with them (I often get this with twee people).
I've stayed at places where the host almost seemed to be treating AirBnB as a dating agency. It's never been creepy, but it has been a tiny bit awkward! I remember one place where a young student host had hooked up with a guest, which seemed dodgy (although not my place to judge really!)