I imagine people would like PG&E to have a functioning website that shows where power is going to be turned off, to have a more predictable warning system so people can have more than a few hours notice of impending blackouts, to have better managed community centers so people can access essential resources during blackouts, etc.

This is relatively basic stuff that a large corporation should be able to figure out with a ~year of notice. Instead there first few blackouts have been very poorly managed despite the fact that PG&E knew this was coming.