iPadOS Discoverability Trouble
mondaynote.com
mondaynote.com
I think around the time of Windows 95 and macOS back then they put a lot of emphasis on consistent user experience and discoverability. The current state of affairs feels like a big regression.
iOS6+iPad: the most recent mainstream OS & device I'd feel sort-of OK about saddling my elderly computer-illiterate relatives with.
But no, no, no! This is not a PC!
Yeah, I don’t buy it either.
Rest assured if Apple made a full transition to a restrictive walled garden more people would take issue with it.
They don't right now because Apple is slowly boiling the frog.
I agree that the current state isn't great, but I can't think of better approaches. So I'd be curious to hear about your ideas :)
To get the tab back, you have to open the tab switcher and drag it back to its original window. But the new Safari window is still there...
In my usage at work, I'm sticking to alt-tabbing and quick Slide Over use. Even though my 12.9" iPad Pro has the space, juggling split views (swapping apps in and out, encountering bugs) was slowing me down.
I learned about long pressing the space bar less than a month ago. Apparently that has existed for years. Ugh. This thing is awful. Just plain awful.
On Android another confusion is that swipe from edge no longer works because the split has no edge of the screen. I presume iPadOS has the same issue.
The Android split screen functionality is also bloody hard to find (press ■, then tap app icon at top centre of each screen shot).
Now, I literally have no idea how to go to split screen on the same device.
But playing devils advocate, I remember in the 90s and early 2000s an older generation taking computer classes to do basic things for work. All of the thought and consistency just didn't click with them. They spent 8 hours at work, but didn't spend their nights/weekends poking at and discovering the system. But the classes gave enough instruction for them to be productive.
Last night I was watching my 3 year old son playing with a keyboard (piano). It's battery powered, there's an on/off switch, and a volume slider. It "turns off" after a few minutes to save battery and you have to switch it off/on for it to work. He gets very confused and thinks its broken--sometimes it times out, if he fixes that the volume may be down, at some point the batteries will die. I was thinking about the interface for a grand piano. It's always on and there's a physical lid that closes when it "turns off." That interface makes much more sense to him. Sure, that interface is better and more discoverable, but it costs much more, loses flexibility, and isn't as portable. I'm not actually saying one is better than the other. It was just something I was thinking about.
Force Touch may have been an impressive technological showpiece, but at its core it had no discoverability and you couldn't really even describe how to use it, new users just had to experiment.
This resulted in apps being unable to use it for important functionality, because it would never be found. Which ultimately resulted in most UI designs ignoring it entirely and leading to its own irrelevance.
A mouse's right click has the same issue, and many users never "discover" that either. I've met people who only know how to use the clipboard in Microsoft Office applications because it has a UI for it (via the Clipboard section in the ribbon). They simply don't right click, ever.
It seems really obvious to me that computers should scale from the most basic of users to the most skilled of users, and features that only benefit a small percentage of users are still important because they let skilled users be more effective.
This is the fatal flaw in modern Apple's design approach of allocating resources based on how popular features are (at least that's how it appears from the outside), rather than addressing areas where the device fails to scale to the needs to skilled users. It's a self-fulfilling prophecy to keep the device from reaching its full potential. This is directly why the iPad, while a great device for unskilled users, has failed to capture any market share in any of the skilled tasks that people use desktop computers for[1].
There's so much backwards thinking that come out of Apple because they can't seem to make anything for skilled users anymore, like Apple pitching the iPad as the future ("what's a computer"), while everything that Apple makes is made using Macs.
[1]: https://blog.robenkleene.com/2019/08/07/apples-app-stores-ha...
3D touch should have been an accelerator for long press.
https://medium.com/@eliz_kilic/how-apple-can-fix-3d-touch-2f...
How is it a “fatal flaw” seeing that Apple’s iPad+Mac business is more successful in terms of profit than any PC manufacturer? It seems like it is doing just as well ignoring “advanced users” as it is doing ignoring “the enterprise”
Why would it be considered a failure if Apple has two successfully, profitable lines of devices?
If Apple were interested in killing off the Mac, why would they introduce Catalyst to enable developers to more easily bring iPad apps to the Mac and why would they introduce Swift UI to make it easier to write cross platform apps?
Lastly, iPad sales were stabilizing/increasing slightly before they stopped reporting volume sells.
EDIT: And I think both lines would be more successful if they made more features for power users (the iPad in particular).
Apple just added external drive support and mouse support this year. The iPad didn’t start getting unique features from the iPhone until around 2015.
[1]: https://www.businessinsider.com/apple-ceo-tim-cook-why-would...
“why would we create an iPod that could do phone calls. What else should it do create toast?” - before introducing the iPhone.
“If you need a stylus you’ve failed” - and then they introduce the iPad Pro.
“No one reads books anymore” - and then they introduce the iBook store.
“No one is going to watch video on a tiny screen” - before they introduce the iPod with video.
Are you going to believe an ad or the fact that eight years in, there is still no way to create an iOS app from an iOS device? Were they going to tell developers to use Windows?
Were they going to walk away from a higher profit/higher revenue Mac sales?
Did he think that they no one would ever need anything larger than a 12.9 inch iPad Pro?
When Apple wants to move people to a new platform, they’ve done it enough times Apple // -> 68K Mac -> PPC Mac -> OS X -> x86 Mac that they have a playbook and it has never taken them almost a decade.
I'm glad Apple created the iPad, because even though it's a dumbed-down device that makes some creative work hard, that limitation is what makes it a good mobile device. I agree with your concern about the idea that it's "the future of personal computing." I wouldn't trust Apple to make a good desktop computer anymore.
This resulted in interactions being optimized for the lowest common denominator (ie pretend it doesn't exist, or treat is like a power feature.)
> The most natural explanation for the decline [in sales] is that the iPad failed to fulfill initial expectations that it would be a general-purpose device that could replace our Macs and PCs.
People didn't buy iPads in 2014 because they actually thought they would replace their PC, or for the the promise that a future model will in 2021. They bought them because they were leaps and bounds better than the one they already had, they did more and better. My iPad 1 was woefully outdated by the time the iPad 3 came out just 2 years later. You could feel it in the performance, the screen resolution, etc. My 5 year old iPad Air 2 is still kicking ass and has easily at least another year or 2 left in it. And when I upgrade it's because of the lack of support, not that I can feel it buckling under the workload.
As markets mature the improvements are getting smaller and smaller and the product is more than adequate for longer periods. That's the real benefit of the maturity of the market. Today it's harder to justify the upgrade even if it would be perfectly able to replace your PC.
I bought a Mini 1, then replaced it with a Mini 2. At some point after that, I adde a Mini 4. The 2 stays by my bedside for quick surfing, checking weather, etc. The 4 is my main tablet.
I may eventually replace the Mini 2 with an iPad Pro in an attempt to replace my aging MacBook Air, but that's a lot of money and I haven't convinced myself that's the way I want to go. There's still something to be said for a proper laptop.
The iPhone 4 ran up to iOS 7. The iPad stopped at iOS 5 and ran it badly. The iPad 2 released a year later with 512MB of RAM ran up to iOS 9.
The iPad 4 was better than the iPad 2 but the iPad 2 was at least using the best SOC they had at the time. The iPad 2 was sold from 2011-2014. It actually got a bug fix update about 3 or 4 months ago.
By 2011 when iOS 5 came out, the original iPad was crashing because of too little memory.
In my opinion it's all about the apps, the overall adoption is just a reflection of apps conquering certain hobby niches and activities that already exist outside of the Appstore, activities that favor some kind of tactile interaction. That's why music making and painting apps are so popular on the iPad, people use them as replacements for actual physical devices, not for replacing computers. That's why coding on an iPad is still very niche and not a thing, desktops and laptops are already perfect for that.
My first computer experience was on a PC with MS-DOS booted from a floppy. There was no help and no documentation, discover-ability was based on your ability to find commands and understand how they worked. It took a while but I mastered MS-DOS. Comparatively, we've come a long way and the iPad is easy to use.
I think I'm going to get my daughter an iPad Pro for her 10th birthday. She can run all the apps she likes on her iPod and do all of her school work (mostly on Google Docs). Its perfect for her and has everything she needs. She will have no trouble with discover-ability, she will use her time and intuition to figure it out.
Not sure this is valid argument for building a device that the majority of users will find frustrating.
I think the problem I have with iOS/iPad OS 13 is that Apple went into this as a zero-sum game. Replace how it worked before, because trust their designers who know better, it's MUCH better now, right? Instead of giving people the option to try something new, to see if it makes their lives better by removing friction, they've instead added friction to some set of users. Inherent in this is genuinely a smugness and lack of empathy, that's all. People will adapt and learn to love the changes over time, but it's really not ok to do this to your users.
But FILES! Gah! What a MESS. With 13.1.x it improved, but I still manage to lose files that I mail to myself from the PC. They go to "My iPad" apparently, but not always. I wanted to use MiniKeepass with a password and a keyfile, but despite following the dev's instructions and some experimentation I just could not get it to find the key file. So it's deleted for now. I hope they fix it soon..
What did you use to sync? I've been able to sync Git repositories in GoodReader and Working Copy, but I have found the Files app's SMB support, and integration with apps like Secure Shellfish, to be buggy and unreliable.
A "regular" user is one who uses their device primarily for consumption; facebook, netflix and music.
The missing tier is "creators", developers / designers etc - and they find themselves lumped in with "pro" users yet their requirements are just a little bit higher. The market for "creators" is marginal, so it'll never be a focus.
For full control, there's "enterprise" versions of most software but come at a huge cost. This is where some "creators" find themselves as well when "pro" doesn't quite cut it, but generally find "enterprise" is overkill.
I use my iPad more than all my laptops and iPhone combined. It is my default device. I use my iPhone much less since I tend to leave it at home and just use my AppleWatch for getting calls, text messages, and listening to audio books/podcasts/music on my AirPods. I only use laptops for deep learning (I have one with a good GPU) and programming.
https://www.fastcompany.com/3053406/how-apple-is-giving-desi...
Bingo, this is the thing that designers always mistake with minimalism. It doesn't just mean taking everything away, it's about minimal amount of headaches and avoiding information overload.
But that ranks far lower on the problem totem pole than not knowing how to do anything because it's all hidden or simply not obvious or explained.
Discoverability is a huge problem. Another huge problem is slight variations in gestures or press duration that have widely varying and confusing results.
I dunno if just forgot or have a bad memory from childhood, but I specifically remember things taking insanely long on a Mac compared to a Windows PC. Our high school got new iMac G3s in 2002, whereas at home we had a Windows 95 as our family computer. Applications ran way faster on our home computer, whereas the iMacs would just lock up and not respond for the longest time.
On the iPad, hold down ⌘, then keyboard shortcuts show up. So much easier than on a Mac. My tip is to gradually add these keyboard shortcuts to your Anki deck.
They are good for ageing parents and grandparents though, my mother in law loves hers and we like not having to deal with PC issues.
IMO, tablets are still a decent choice for people who think that 13" is too big for a laptop, although iPads may not work well for that because you're stuck with the default OS.
ChromeOS isn't great, but the hardware offers a great mix of performance with low size and cost. The push to get them into educational environments also means that they often prioritize things like spill-proof keyboards and shock-proof chasses. And they also usually have fairly good physical security; most of them have a screw on the motherboard that you have to open the device and remove to reflash the boot firmware.
Like I said, the main difficulty with iPads is that you don't get many options for what you run on them.
And as for performance, I use mine for development and EDA, and speed has never been a huge concern over the years. I even get a reasonable 40fps when I'm working on my toy 3D game engine. Just because they ship with bloatware doesn't mean they aren't real computers...
You hardly see a Chromebook anywhere in most consumer shops, and when they appear, it looks like testing waters, followed by endless promotions to try to get rid of them.
It is all about Windows 10 over here.
If you're willing to pretend like it's 2000 and tinker a bit, they make fantastic general-purpose Linux laptops. I like the $200 10" Asus ones with 360-degree hinges; the ARM ones have amazing battery life. And some of the ones that are designed for schools are almost indestructible.
For videos I don’t always want to sit in front of my TV and web browsing on the higher end ipads I actually find more enjoyable than on a laptop.
Sure it’s an expensive device for such niche uses but I’m willing to pay the premium. The hardware’s also specced to be competitive for quite a few years.
Being able to read PDFs at native size, Procreate with the Pencil, even just endlessly scrolling Twitter with a flick of the stylus, watching video, it's great.
I also agree with TFA about discoverability, I was annoyed to have to relearn how to get the search bar, and the multi-app gestures seem half-baked. As a developer I'm used to having to research how things work, but it's got to be a pain for more casual users.
IMHO the Pro iPad is on the verge of being a better computer for most people's use cases. iPadOS, as distinct from iOS, is fairly new software, and I'm hoping the recent issues are just growing pains.
Isn’t this just marketing bullshit from Apple? The number of new features in iPadOS that aren’t supported on all iOS devices is comparable to previous major iOS releases. I have found it to be especially buggy at launch compared to those previous releases though.
How is there no way on ios to just see a list of all the apps I have installed? Having to spend time thinking about where an icon should be or if it it should be in a folder or not seems to antiquated. Someone told me i could swipe to search for an app but as the article says that is totally undiscovered.
I can't install an app from a web browser on my desktop computer? I guess I took for granted that you could just go to the google play store and have an app installed on your phone or tablet.
People always talked about how bad apps looked on android tablets because they weren't designed for tablets. I never noticed it but I can say the way ios does it is not better. Having the app in a little window with a huge black border? Ok, so you expand it but there are still black bars on the sides? How is that better?
I know that with recent versions of android that google has been moving away from dedicated back button but I am in the habit of flicking up to get the back button and using that. I know you can swipe from the left to go back but I'm just not used to that.
Is there a way to stop apps from begging for reviews and notification access? I know I could do that on android but I don't know how to do it on ios.
I think it is wonderful, the reason I waited so long before getting one was because of how utterly disappointed I was with Macbook Pro and OSX a decade ago.
Yes, some things are crazy annoying on iOS as well like
- the missing scroll bars
- and the fact that every app seems to have to do things in their own weird way,
- and the fact that it cannot remember that I want to use the SwiftKey keyboard
but some things are extremely much zbetter it seems: for example it was amazing when I realized I could drag a thing with one finger and then use the other hand to navigate to the correct app, navigate in the app to the correct spot and only then realize the dragged object.
The pencil also works, and became even more responsive with the update a few weeks ago.
For me I'm still years away from giving their computer OS a chance at all, but given how well the iPad works for me I have considered taking the risk and buying an iPhone next time.
That doesn't invalidate your experience however, it only proves that UX is highly subjective.
Which is ironic, in a thread entitled "iPadOS Discoverability Trouble".
The way iPadOS handles iPhone apps made more sense when iPads were smaller and single-app. I personally just don't use iPhone only apps, I have a phone for that and don't want to look at a blown-up phone app, complete with a huge phone-style keyboard.
The default way apps are installed is into a giant list of all the apps you have installed. If they're in folders, its because you put them there manually.
>apps not designed for tablets
These kinds of apps aren't super common, but just scaling is probably the best way to handle it. An iPhone and an iPad have different screen ratios and stretching it to fit 100% would skew the aspect ratio.
I just looked at there are 13 apps on my ipad that aren't designed for tablets including fast food apps, dating apps, and even google fit (which I use because my phone is android). Maybe I just have bad taste in apps.
Settings > iTunes and App Store > In-App Ratings and Reviews.