They also don't stay in my ears for the life of me, so exercising at the gym I have to use over-the-ear headphones. I think this impacts the sound for me, as well, since they sound better when I hold them in my ear versus when I let go.
Any recommendations for what I'm doing wrong?
Oh, btw, the connection is very dependent on your Android phone. Bluetooth is in year ~20 of widespread alpha testing and Android implementations vary. I initially had an HTC; it had bluetooth issues. I'm now on a Google-made phone and it's seamless. Anecdotally, Samsungs work well too.
I wonder if a complete reset would fix it, got them last Christmas and the pairing process was horribly buggy back then and don't feel like risking it again....
Seems like a common problem too and various fixes that I've read up on don't work.
She is no considering the airpods but I don't know what to tell her. Like the poster above, the price seems ridiculous to me, especially after the bad experience with the Jabras which are also expensive and supposedly high quality.
With a Pixel 3a I also have had zero Bluetooth connection issues; I keep it paired to both my 3a and my laptop and it works flawlessly, including switching between devices as needed.
Probably, never had any complaints and my own recordings work (airpods/iphone)