The American System of Tipping Makes No Sense
theatlantic.com
theatlantic.com
1. Yes, tipping in the US is insane, and it's getting more insane with iPad tipping.
2. No, it's not ever going to go away in the US. There are many, many stories of restaurants that tried to go no-tip (and crowed about it) but eventually had to go back to tipping because (a) the best servers prefer tipping and (b) people will judge you more expensive, even if you're not compared to their price+tip.
3. If you are a highly paid professional living in a major US city, you should tip and tip generously (assuming normal or better service). At the end of the day the difference to you is a miniscule, teeny amount of your salary, but for the server, barista or cashier receiving the tip it's a huge difference.
Either we've accepted it's a "fuel surcharge" for an airline ticket (as if the fuel isn't part of the price and I'm free to grab my own dishes from the kitchen) -- or it's meant to incentivize behavior. If we pick both, we're not really achieving either.
So yes, always tip, and tip more if you liked the service.
When things don't make sense you DON'T need to participate in them.
An under-appreciated aspect of tipping is that it is a form of wage elasticity in industries with small margins and highly variable revenue. Hedging revenue risk is going to come out of employee paychecks, and tipping allows the employee to take on some of that risk for higher average take-home pay. Eliminating tipping has been tried in bars and restaurants many times in the US with poor results, such that they revert; employees hate it because they would rather have the income variability and higher average income, and it also impacts the quality of their hours.
There are some complex economics going on with tipping that it would be foolish to ignore.
Why does someone need to survive on tips? Why can’t it be part of their base pay?
What I hate about US tipping is that tips are a 15% hidden tax. It’s expected out of you even though the service is terrible. People get legit mad if they don’t get their minimum 15% tip.
Adding tips to base pay necessarily lowers aggregate income for employees in return for less income variability -- it is a tradeoff. Many people who receive tips are not "surviving" on them, their base pay is more in line with median western European incomes, so many American employees can afford income variability in exchange for higher average earnings, and people that cannot afford income variability select industries without it. In practice, this is their preference and it has been tested in the market many times. Every time tipping has been eliminated in the US in a business neutral way, the employees revolt because it reduces their effective total compensation.
Employees have all the power. Tipping being preferred in the US is almost certainly an artifact of the US having higher incomes than most other countries, a much larger percentage of the working class can afford income variability which creates an employment market for people with this preference. The median American has $1000/month left over after all ordinary expenses, which is more than enough to float some income variability if it means they can earn more.
I only hope that states can agree on legislature that _ensures_ that they can at least make a livable wage from it.
https://en.wikipedia.org/wiki/Tipped_wage
This is just anecdotal, but I know of a restaurant that pays their workers the $2.13/hr minimum for Tennessee, and they assuredly do not reach TN's $7.25/hr minimum wage with tips.
This place can only get away with it because there's a steady supply of college students throughout the year who are desperate for any job that comes their way; the high turnover rate doesn't hurt them in the least.
Tipping not only produces different outcomes for employees but it also impacts employers and customers. Even if you raise prices 15% it still won't be enough for most restaurants to keep their entire floor staff. Restaurants will be forced to cut hours and/or staff - this will lead to worse service and more unhappy customers.
And this has been my experience when visiting countries that don't have tipping (primarily the UK). Most of the restaurants are understaffed - there would be a single server covering 10+ tables. And because of that the service was really slow. And slow service is not only frustrating for customers but it is also bad for restaurants (fewer customers = less items sold).
I always get the feeling that the people who hate tipping the most have never actually worked in an actual restaurant.
The intellectual backflips people perform to justify this abhorrent, classist performative display of daily piety are a sight to behold.
Is iPad ordering becoming something common in the US?
A few months ago, I had a layover in Newark (or maybe it was JFK). I was surprised that all restaurants in the terminal used iPad for ordering, there were literally iPad everywhere. The staff didn't even bother to inform me that ordering via the iPad was the only option. Eventually, I ordered but felt entitled not to tip.
You absolutely can restrict it. An employer can forbid their employees from taking tips, there are plenty who do so already. There's all sorts of regulation around tipping, and under federal law, employers can require employees to participate in a tip pool or otherwise share their tips with other employees.
That means by extension that the state or federal governments can require employers forbid employees from taking tips. You're free to give anyone you want money in a personal capacity but in a professional capacity their ability to receive it can absolutely be curtailed by the government. There's lots of prior art here, especially around business conflict of interest. You can't tip a government employee for their service.
As a thought exercise, if you go to a restaurant today where tipping isn't permitted, you offer $10 to the server. They refuse, because their employer doesn't permit them to accept tips. What do you do? Force them to take it?
You can choose to go to a different restaurant, you can't choose to deal with another government. Hence the rules should be different.
The rules and regulations of a governmental agency do not need to have any bearing on the rules and regulations of a private business.
The point remains, you can give anyone gifts in a personal capacity, and there are restrictions in a professional capacity.
If I gave my customers a gift it would be an illegal bribe and I could go to jail. My customers are government.
When I was a teenager I worked at a hospital. One of my coworkers was fired for accepting a $1 tip from a patient, we were not allowed to accept any money or gifts from patients or families.
That’s a flawed analogy. The server is not a customer.
"People's freedom to give other people money on their own volition as a personal gift will not be infringed"
There's many situations in life where personal gifts are inappropriate, unwelcome, or illegal. I just gave an example.
You could also make the same argument to defend the "casting couch," yet we seem to have moved past that being defendable.
Could or should are different questions, but you're intentionally reducing the conversation to something much simpler than it really is.
FWIW I certainly feel the obligation to leave a small tip (few euros) when eating out, but that may just be my upbringing.
I'm German and I always tip unless the service was really bad. I'm not the only one. [0] Quick Googling confirms this is true in France as well (96% of customers usually tip according to that link) [1].
[0] https://www.welt.de/gesundheit/psychologie/article177457710/...
[1] https://www.google.com/amp/s/france3-regions.francetvinfo.fr...
Interesting, I almost never tip in France. There's no tip line when you pay by card. You may tip if you want (people may leave a few euros...), but it's certainly not frowned upon not to tip. It probably depends on the context too.
EDIT: your reference [1] says that 96% of French people tip, but only 3% on average (it used to be more but has been declining recently).
If you are, you may not realise that the people serving you realise Americans are used to tipping and so act as if they expect it too. And yes, they'll like it if you do tip.
No where I've been in Europe or the UK is tipping expected.
10% is expected in the UK, but it is often listed on the bill as "service charge" - then you can leave nothing.
Rounding up the bill to the next nice number is expected in Germany.
And I've been to 26 countries in Europe, so I know better than to generalise across the whole continent.
Also, in countries that do a better job with pin+chip, you never have to even round up. You only do this in Germany, because you mostly pay for things in cash over there.
We also often give tips to delivery drivers for takeaways and pizza places, as well as barbers/hairdressers.
This is not because we don't tip in (parts of) Europe that "it made no sense". These are just minor cultural differences.
> You just pay for your meal, and you call it a day.
In the US, you pay for your meal + tax + 15% tip and call it a day. It's really not that different once you realize that the price you're going to pay isn't the one that is advertised on the menu.
Yeah, I think this is what Europeans have such a hard time with - why should you pay more than what the sticker says.
In US we accept that more readily, because the combined price: sticker + tax + tip is still smaller than what an official sticker price would be in say Europe, and you get more for the same price, you get the chance to reward someone.
The only time you should not tip is when the service is bad.
Do understand that if we did not tip the prices would simply rise, we would still pay the same as with tipping, but it would take away a mechanism by which you can make ourselves heard.
Tipping is not about moody strangers, the vast majority of people eating at restaurants are normal people with normal, predictable and reasonably benevolent behaviors. People will tip if the service is at least average. Won't tip when the service or food is bad. What better way is there to tell how your business is doing?
As many others in this thread pointed out, both waiters and customers like tipping. The minority that hates it has various misconceptions about both how it works, what it does to salaries etc read a few very salient replies in this thread.
The only time you should not tip is when the service is bad.
IME, many servers don't seem to think they got stiffed for poor service, but instead blame the customer for being cheap. That's why I always leave something, but at a percentage relative to the service. It's probably the same outcome in the servers' minds, but at least I know I tried to convince them otherwise.
https://scholarship.sha.cornell.edu/cgi/viewcontent.cgi?arti...
Really ... in what other circumstance would you ever reward an "extraordinary" accomplishment with a mere 15-20% bonus. What extraordinary thing costs just 15% more than the regular, run of the mill normal thing.
"Lots of tipping systems make sense. It's a good social construct, and beneficial from every angle. Let's expand it."
Both formulations are just longwinded ways to say "I dislike tipping" or "I like tipping", without adding anything for people trying to form an opinion on the merits.
Tipping shifts the burden of paying staff from the employer who already derive most of the benefit from the staffs work to the patron who is pressured to pay a large bill than presented to make up for how shoddy the employer pays.
For the most effective and the most attractive wait staff especially white females in the most lucrative or the most inebriated environments they actually may make more than they would if paid a flat rate by their employers.
For the majority they are probably paid less. It's like a tax collected from black, ugly, or fat girls and given to 20 something females with nice boobs.
It replaces a negotiated predictable bargain struck after due consideration between adults with the whims of the odious masses who get to decide if their server gets paid based on whether she has sufficiently kissed their overly broad asses.
In some states they allow the servers to be paid less than minimum wage so long as they "tip out" which is to say they earned enough tips to ensure they earned between both sources the federal or state minimum.
Requesting the employer to make up the difference between tips and minimum even on a slow shift without enough business is a sure route to termination so staff are strongly encouraged to help their employers break the law and ultimately steal from them.
There are so many downsides and so few upsides and the upsides accrue nearly entirely to employers and a fraction of servers its hard to imagine anyone seriously arguing in favor of tipping.
Also from the back-of-house staff, who are rarely tipped fairly and often not at all, despite arguably having an equal or greater role in providing a good experience at a restaurant.
While we are at it, are you saying there should not be jobs where pretty people make more than ugly people?
Raise the minimum wage, disallow paying tipped employees less than the minimum and legally require all staff to share a tip pool.
Slightly higher prices will pay for higher wages and smart money will in any modest market advertise higher prices and no tips required simultaneously.
Now, if you are born having high aptitudes for programming it is ok to make more money? If you are born pretty is not ok to make more money in some jobs?
Having lived in the US for closing in on two years, the tipping system and sales tax/fees being tacked on at checkout is one of my bigger pet-peeves. This would be illegal in other places as that's highly deceptive marketing.
For tipping to be a useful feedback mechanism for the quality/service dimension, quality/service doesn't have to be the strongest, or among the strongest, factors determining the tip size. Just a factor.
And given that all of the other factors mentioned (like demographics of driver/rider, rider habits, location/duration of ride, etc) are fully determined once a ride is matched, it appears that quality/service is the single influenceable contributor to tip size.
So, contra Thompson, it is absolutely the case that, once all the non-controllable factors are fixed, the remaining differential in tip size is a reward for excellent service.
“The quality of the drive does seem to affect the tip,” List said. “It just matters way less than all these [other] factors.”
But I am a little concerned about 'tip inflation'. I am just now comfortable going over 10% (with it's easy math), and it seems 15% and even 18% are fading quickly into the past. I'm not wild about paying 20% or more as a tip, it feels like I'm being gouged.
The owner is happy to pay less.
The waiter is happy to get tax free money.
Since nr_customers >> (nr_owners + nr_waiters) I have zero empathy towards anybody in this wicked system.
But I still tip when in the US because peer pressure, and I am there only once every few years.
I am talking casual dining here, Applebee, TGI Friday, etc level of restaurants where you get a decent sample size across many locations.
European restaurants just charge you an arm and leg for water - 300ml - that will be 3 euros, refill ... pff, cough up another 3 euros! There is your "tip" built into that overpriced water, right there.
Thus I find these types of articles quite unconvincing, where all personal empirical evidence says different
You will also find that whether tap water is free or not varies between (and sometimes within) countries.
What I found immensely insincere and fake is exactly the European style.
There is this pomp, where initially the waiter is expected almost humiliate themselves, seems like the customer expects to be treated you like royalty, but in fact the waiter is sick and tired of another "royalty" bossing them around, getting nothing for good service, and will screw you over at their first opportunity
In the US the waiter fakes that they are your friend
In Europe the waiter fakes that they are your servant
I'll pull examples from https://community.ricksteves.com/travel-forum/food-drink/res... .
The European view is that going to dinner is a leisurely affair, which can take hours, and is part of socializing. ("A Norwegian friend explained that many Norwegians have small homes and use restaurants for entertaining. It's eat and talk, not eat and run.")
While to Europeans, the US culture seems more like one of turning tables to get more customers through.
"I've had to explain to Americans that the service in Europe isn't bad when the server isn't hovering over you. They think it's rude to rush you!"
"My husband and I love the European restaurant culture. When we’re back in the USA after a trip, my husband gets annoyed with the habit of some restaurants where three different people will stop by the table to ask if everything’s fine, followed by the quick bill with a “no hurry”. But, everyone knows they want people to leave for a couple more table turns."
So, what you see as "attentiveness", other see as pressure to get them out.
Culture's odd like that. I grew up in the US South saying ma'am and sir to anyone over about the age of 10. Then I moved to California, and was chided for using "ma'am" to someone. It wasn't that she had a problem with politeness, it was the cultural context changed, so my polite wasn't her polite.
They pay their employees less because otherwise, they won't be able to stay in business without radically raising their prices.
I wonder if the same people that want to get rid of our tipping system would be willing to pay double the price for breakfast?
Prices wouldn’t double at most places, but some waiters at high volume or expensive restaurants make a lot of money, and factoring those wages would be tough on cash flow.
I can’t say double is the right number but I’m sure it’s higher than just the effective 15-30% tip.
Isn't 15-20% the effective standard range in the US for restaurants?
All these costs add up and the result will be a much higher end cost for your meals. Restaurants usually have razor thin margins as it is...if they even make it past their first couple of years in business.
Again, I feel like most people complain about the wages, but will then complain about the meal costs when they go up because they misunderstand the costs in running a business.
I know many waiters and waitresses and most make way more in tips than they would ever get if they were paid an average wage.
I think if you talked to most waiters/waitresses, they would want to keep the tipping system.
Here you seem to know businesses will do what they want if they can get away with it when it comes to employment: https://news.ycombinator.com/item?id=21308309. In that example you’d probably agree benefits don’t need to suddenly happen if a business can get away with it.
This is just a scheme to circumvent paying social security and tax costs.
I can understand people that say that the cost of meals are in fact misrepresented because you are expected to tip. But if that is not factor I don't see what makes it so unbearable to add 20%
If the tipping would be about paying less (i.e. you may reduce this bill 20% if you did not like the service) do you honestly think anyone would complain?
I’d be curious about the first assumption. I also assumed what OP did. Tipping is annoying for me. I’d rather it just be included everywhere. I don’t like having to think about tipping. I feel like youtube comments are the sort of place I’d see a lot of people think they would actually save 20% from no tipping being a universal thing.
The system is great right now if you want to save money. If you’re not going to a place again in the next year. Tipping will not benefit or hurt you in any way since you’re skipping the tip at the end. And if you don’t care about the server’s financial well being, then this won’t matter to you.
The only thing that I've run into is that water is not free. And that "service with a smile" doesn't really exist here as an ethos. You receive the same dour service no matter how much you pay.
b) Of course non-tip countries have many restaurants. The prices are also much higher. I've traveled extensively around Europe and places that have no tips..and the meal price is much higher.