I have had few situation wherein the order placed was never delivered after 90 minutes and then they go on to cancel the order because they were unable to find delivery drivers. I go and pick up the order and then have to bicker on their chat support to return the delivery fee at least. Talking to a few restaurant owners gave me the impression this happens way more than usual.
Could not the customers credit card information be stolen from the internet/sketchy store/night out and then be used by the hacker to order food? Hard to say who is at blame here.
Last month I was looking at the skipthedishes iOS reviews and they were flooded with these accusations. I’ve used the service for a few years without issue but some people have had bad luck