I really wonder where Apple and specifically Tim Cook is in all this. I feel like I see posts on HN almost daily that would warrant one of Jeff Bezos's famous 'question mark emails'[1] from Tim Cook to someone within Apple. But I see no evidence of this. I see no evidence of panic within apple that they have lost the ability to delight customers and anticipate their needs effectively.

How often do I see a similar level customer or developer pain (anguish really, from supportive customers) regarding Amazon? How often do I see it regarding Google? All these companies have so many resources, but Apple is the only one that doesn't seem to be able to convert those resources into customer focus. It's painful to watch. Where is Apple's board? It's really discouraging!

[1] https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-...