There's a little bit of user blaming in that statement (not being critical, just thinking out loud). Dealing with the elderly and folks who are less familiar with tech is an interesting design space.
Does anyone know design patterns that specifically seek to improve the experience for non-tech savy elderly?
In this case, the issue stems beyond just the product. In many cases, these elderly households don't even have internet access as it's simply not something that's needed for their daily life.
No matter how good a telemedicine product is, it's nearly impossible to deliver without the underlying infrastructure (and desire for that infrastructure) in place.
For the elderly with internet connection, telemedicine is already a pretty simple user experience.