Sorry that is just plain wrong. As of 2019 support services are mostly outsourced to India/Philippines or other places. US call center jobs lost to chatbots vs India is negligible at this point.

Redfin has a tiny fraction of real estate sales, and hasn’t broken into it anywhere locally, or is showing any real signs that it will. Turns out it’s a little harder to self serve a home purchase vs a cab or vacation rental.