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I use trac, a management tool that's usually used for open source projects http://trac.edgewall.org/. Admittedly its issue tracking features aren't very advanced, but it does an excellent job of integrating your subversion repository, tickets and a wiki. It's one of the better tools for finding out what happened and why.

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I've also had good experience with Trac. If you need sophisticated traditional bug tracking features, it isn't quite all there: you can't assign a bug to more than one version, or more than one component, for example. But its subversion and wiki integration are features I can no longer live without.

We also use trac, although it's features are rather basic. We kind of gotten to it by default - because we got it packaged with svn and a wiki. I guess it's just good enough and there was never a reason compelling enough to switch.

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