Elastic is not even after the search market, but the analytics/loggin/reporting sector. Of course, they are after every customer, but one Elastic rep told me that 75% of customers are not using Elasticsearch for traditional search.
Entire ELK stack was always pretty bad, compared to Splunk or a syslog server and grep, in my opinion.
We tried to buy a support contract from Elastic years back, but the pricing model put all useful levels of support way beyond our reach. Apparently they didn't understand that we had to make our money and didn't have VC funding.