Our development team at IndexTank handles our customer questions. The training they've received comes from working alongside client development teams for years (our team has been together for 4+ years handling search problems for many companies). So we trust each other to type freely.

The misspellings is an interesting suggestion. Since our team originates from Argentina, English is our second language, and we do make mistakes. But we try not to. But now maybe we should ! Thanks for your advice.