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There is not a single tech support issue which would make me get out of my slippers into some store.

Had an issue with my space bar. Brought it in for a recall, had it back within 5 days. The fixed it in house and didn’t send it to a 3rd party. Speed and Apple employees fixing things had me put on my slippers.

Meanwhile HP doesn’t want to fix my work Zbook because while the high pitch fan whine is annoying, the computer still functions. Keys and the little mouse button are falling off after one year.

Lenovo ThinkPads have like a 2 day turnaround. Good service and speed isnt exclusive to Apple, do they really deserve credit for something many companies execute well? Apple brought enterprise level support to consumers, past enterprise price.

In my experience Lenovo Thinkpad hardware customer service easily beats Apple in efficiency and speed. You spend considerably less time debating the topic than with Apple and Dell. "Hey this is broken, did you try this, ok send it in, we will ship you a box." Or for less than $100 you can have 2-3 years on-site. On a higher end X1 Carbon right now 2 year on site with accidental damage (ad is usually depot only, but the on site covers normal failures) is less than $200. 5 days to get my laptop back to me would feel slow.

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