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> The real reason enterprise software sucks is that enterprises have complex and unique workflows and would prefer to buy software that they can fit to their workflow rather than change the workflows of their profitable business with tens of thousands of staff who will need retraining.

Bingo—the dysfunction of the software reflects the dysfunction of the organization.

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I have my doubts that "complex unique organizational workflows" automatically means "dysfunctional organization."

And it would be ludicrous to interpret me that way! The part that implies the dysfunctional organization is “enterprises”.

No, it can just be one or two bad decisions that cascade and wind up being hard to get undone. The decision might have come from a committee or might have come from a single executive that turned out to be a bad hire.

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