A choice excerpt:
> The iPhone could play a section of a song or a video, but it couldn’t play an entire clip reliably without crashing. It worked fine if you sent an e-mail and then surfed the Web. If you did those things in reverse, however, it might not. Hours of trial and error had helped the iPhone team develop what engineers called “the golden path,” a specific set of tasks, performed in a specific way and order, that made the phone look as if it worked.
I guess I post this here as a means to say, while what OP is talking about certainly sucks, Apple seems to have a long history of this. Doesn't make it better, and certainly what he's outlined seems extra bad, but not completely unexpected.