I think if they gave you a number to bypass the general queue that you’re still vulnerable to an attack, right?
The only way to ensure you’re calling amex is to call the number you know, otherwise the scammer will have you call another one.
The only way to ensure you’re calling amex is to call the number you know, otherwise the scammer will have you call another one.
"Hey, we need to talk about your account. Call our general enquiries number on our website, press 9 and enter 'XXXXXX' to be reconnected to me."
Edit: perhaps the extension would be per transaction, not per-agent, and when the customer calls the extension, the agents system can automatically pull up the customer’s account. These extensions should expire, but given the length of some customer calls, and how often I’ve been disconnected from customer service lately, perhaps it should be on the order of hours, not minutes or seconds