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I'm sort of amazed your account was unlocked instead of you just being shown the door. Especially since, as a company policy, letting users like you through is likely to result in very little revenue for users. They're much better off just targeting the tech illiterate folk who can be easily swayed into clicking through ads.

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Twitter has put some effort into the "customer service" use case. https://www.forbes.com/sites/shephyken/2016/04/30/how-to-use...

At a basic level, you could think of it as providing the content for the audience - the inventory that is sold to advertisers. Twitter as we know it would not exist if all the users were tweet consumers, and none were tweet producers.

T-Mobile is great example of a business providing customer service over Twitter.

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