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"It's a 'brilliant' example of how these 'cloud' based services are a bad deal for the user..."

I've understood the whole point with SaaS software is that corporate buyers prefer operational expenditure to capital expenditure. It's not about an evil plot to screw consumers more. It's a strategy to charge corporate clients in a way that they like.

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I thought the point was that the software was already so good that people would want newer versions less and less, so they had to change the business model to get a steady revenue.

You are correct, but they force the same purchase type on all consumer, rather than let people decide.

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