When both carrier and manufacturer neglect to offer explanation or consideration for their collective failure to deliver, they must collectively be held responsible. This means switching carriers when possible and buying from different handset manufacturers. This approach has teeth, but only in large numbers. That's why it's so important to set this silliness aside and focus on real and tangible things the average consumer can do. Focusing on fantastical stories of employees clandestinely posting anonomyous accounts of shady contract terms makes for great drama, but still leaves us without resolution. And quite honestly if it took this story to urge you to action then you weren't all that disappointed in AT&T and Samsung's failure in the first place.