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Comment by anon1m0us | Hacker News Reader

I was a happy customer for a long time until they broke their web interface to the point I couldn't use it anymore. I tried everything. Finally I tracked down the bug to a particular line of javascript, emailed customer support with exact instructions how to fix it.

They did nothing. Never fixed it, so I had to move to another broker that had working software.

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They also used to truncate passwords at 8 characters without making that clear to the user. If you are someone who uses a passphrase you might have set your password to "PasswordCorrectHorseBatteryStaple" and entered that whenever you logged in, but anyone could access your account by just entering "Password". I tried on multiple occasions to be escalated to or referred to someone who would care, but no luck.

I had that same problem (pointed out a stale cookie issue that prevented me from logging in). They fixed it and tossed $50 in my account.

Yeah, I still like Schwab, but their web interface has gotten much worse. Until about a year ago, it was spartan and blazing fast. For getting things done, it was way better than any other bank or brokerage website I'd seen. Then they moved to an AJAX laden monstrosity that makes a million requests to render a single page. It's slow and clunky, and in some browsers it doesn't work at all.

I've found that their website does just randomly break in a browser occasionally (like several times a year). As in, I will not be able to load even their homepage. It'll generally resolve itself within a few hours and in the interim, the iOS app works fine.

Definitely concerning though.

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