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Comment by drtse4 | Hacker News Reader

A few things:

- Missing checks on phone number and email, i can write everything in those fields (do it client-side)

- Does this have a Company admin panel? Something that shows them the list of appointments and gives the ability to manage them, get the info of the customer if needed, etc...?

- This is clearly a MVP, i suggest to put some time/money in the site layout when the back-end will be complete.

- I'm not sure the "no monthly fee" is the way to go. Considering that is rarely used elsewhere it could be a good candidate for some A/B testing.

And btw, it's clear that you are competing with the product of patio11, interested in seeing how it will go.

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> - This is clearly a MVP, i suggest to put some time/money in the site layout when the back-end will be complete.

Actually I really like the layout and design. It just needs a little polish but I'm sure that will happen over time as singer responds to feedback.

Thanks for your feedback. To answer your questions:

- The reminder is not optional.

- Yes, you can do all that you mentioned in the admin.

- This is a fully working product. If you sign up, you can see the admin right away. Perhaps I should add a link to a demo admin area.

- I'm not sure what you're suggesting about the lack of a monthly fee. Can you explain some more?

- I don't think this competes with patio11's product. As far as I know, customers do not use his product to schedule appointments.

1- I mean, it looks like you don't verify that the phone number provided is really a number and it doesn't check the presence of @ (or use the usual regexp) in the email field. Also, if it's publicly available on the web, i'll add some captcha or similar to it.

4- I'd try offering (or A/B testing it for some time) both the pay-per-use and monthly fee option(limited number of appointments/month) and decide which works better. Intuitively i agree that the users should prefer the pay per use option, but sometimes testing proves that our assumptions where wrong. But i understand that testing this, you'll need to eventually support both contract type even if you decide to keep only one...

5- Yep my fault, i just remembered the calendar interface and assumed it had customer facing pages too.

1 - Good points. There is a setting to require customers to confirm appointments via email. If not confirmed within 1 hour, the appointment automatically cancells itself.

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