Uber stopped its own investigators from reporting crimes to the police
theverge.com
theverge.com
All the more reason to give what you have to the actual law enforcement and let them determine if a crime has occurred.
They are literally choosing to make more money by allowing crimes to not be prosecuted. How can anyone who is part of this sleep at night?
>“We are very proud of this team’s work and know they approach their jobs with tremendous compassion and understanding,” the spokesperson said. “Characterizing this team as anything but providing support to people after a difficult experience is just wrong."
Good grief, this company.
This doesn't seem much different than say interacting with HR inside your own company or anything like that.
Still a bad look and morally questionable, but at the same time I do agree that the victim can / should go to the police if they wish to.
If Uber did go to the police I wonder what guidelines there would be. Only if there is a confession? "Enough" evidence? Or just any accusation?
I can imagine a situation where a victim doesn't want to go to the police, and that is their call. I'm not sure it is Urber's job to do it for them.
They might help me figure out some insurance thing here or there and really care, but when it comes to something important they are there for the company, not me.
Until an employee does something that puts themselves at odds with the company. At which point HR is the tip of the spear when it comes to protecting the company from that employee. "Here's how to let them go legally." "Here's how we bribe them into not talking bad about us." "Here's our zero tolerance policy we can fit our employee firing into."
They only need a one or two people able and willing to deliver a cover-up, not the entire department. It could well be 95% of people in the profession would categorically refuse if asked to do so.
It's really important for a victim to maintain autonomy when dealing with traumatic events. Uber's move should be to contact the victim and ask them what they would like to do and offer them all the information they need to (reasonably) facilitate that in regards to criminal investigation.
> the company has started giving people the “option to allow [Uber] to contact law enforcement on their behalf” if the customer is reporting an incident that may be a crime
I don't think Uber or any company should be making a decision whether to or not - reporting should always be mandatory. Especially if anyone may be in danger.
The company does not have, or cannot be expected to have, the training or knowledge to make the call whether or not there is a problem. That should be passed on to the people have the knowledge to make that call, and that training is part of their job.
The police are the ones who get to look at the report and decide if something is worth investigating, and whether there is enough evidence, or what even is evidence, to lay charges.
The best way to remain impartial and not endanger the company, is for the company not to make the call.
https://en.wikipedia.org/wiki/List_of_killings_by_law_enforc...
If you want an example, February 2019 had a couple incidents of cops showing up to a non-emergency and killing someone.
If you have to build a law enforcement system that absolutely has to be able to deal with armed criminals then the end result is that violence escalates even when it could be avoided. You won't find meaningful gains in changing the behavior of the officers in such a society.
Reports take time, and pass through a bunch of proceedings before any action is taken - the first usually being a sit-down interview with the victim, if any action is chosen to be taken.
See also the Catholic sexual abuse scandals, it's the exact same situation.
It’s not there to protect the customer, it’s there to protect the company.
It's like sports teams that have their own anti-doping initiatives - not to catch cheaters, but to catch them before the authorities can and sink you.
"When rides go wrong: How Uber’s investigations unit works to limit the company’s liability"
https://www.washingtonpost.com/technology/2019/09/25/ubers-i...
Simple: WP is paywalled.
Generally I agree that it's good practice to submit the original source. In this case and since the Verge article is pretty concise I thought it's the better choice.
Mods: Feel free to change the link if you deem it appropriate.
This is a reasonable policy and this sentence completely desensationalizes the premise of the article
https://criminal.findlaw.com/criminal-charges/failure-to-rep...
You can't just "company policy" away the law.
Seems like it should be up to the victim if they want to press charges.
That said I think Uber is trying to avoid the lawsuit regarding "you guys need to do more to screen your drivers!" Taking more responsibility about their drivers actions. The lawsuit is bound to happen eventually.
We'll see what Uber does. The thing is, they own a device that tracks the driver's movements. They know who he picked up, and where, and if the car stopped, and where. That's a lot of evidence to hand to police.
One step above "snitches get stitches". Are such contracts/instructions even remotely legal?
Edit: By legal, I don't mean enforceable. Rather, I mean isn't giving such an instruction itself a criminal act?
"Never ever ever ever talk to police, they're pure evil and there cannot ever be some conceivable benefit to doing so."
'Why, oh why, didn't Uber report everything to the police?'
People who sympathize with both mentalities, what are your thoughts on distinguishing the cases here?
This probably a net good.
They're not an ethical company. They think it's acceptable to put dangerous, unproven technology in the hands of teenagers and subsequently killed a person that a normal human driver would not have hit.
While it is a bad look one "oops" from something that looks bad could cause harm to an innocent party for what victimized parties usually report already. That could rightfully lead to them being at fault in a multimillion dollar lawsuit and even worse headlines like "Uber got kids taken away from Gold Star father". Seems shitty but the right thing to do at scale.
Namely the exact same shit that they always did.
Do they still charge $1 "security" surcharge, which Uber actually just pocketed?
Oh, they absolutely did[1]
[1] https://www.businessinsider.com/uber-449-million-safe-rides-...