Cloudflare took down one website that was directly related to a major tragedy that cost people their lives. If you want to complain about that go ahead, but I don't care. I don't allow people to use my websites to spread that kind of hate, and I have no problem with Cloudflare doing the same in extreme circumstances.
As to whether 8chan 'caused' those abhorrent crimes, I couldn't say, any more than 'violent video games' caused them. I view such crimes as having a root cause of some form of mental illness, which does not (imo) relieve the doers of culpability.
The point is that they are demonstrably not exactly what they claim to be, and thus some level of distrust is warranted.
Where does Cloudflare claim to be content agnostic?
They may want to claim it, one way or the other, as part of their IPO filing so that potential investors have some idea of liability risks with the company.
It's sad to see them compromise their principles, but sometimes it only takes one little Twitter mob to make people back down. That's why it's reasonable to question their character.
He did buckle, but we're only human. But did the pressure come from an angry mob on twitter, as most people assume, or from some guys wearing shades and an earpiece?
It would either mean that the laws are insufficient or that the market is overreaching.