Which, in my experience, makes continued use of it completely impossible. There is no other product I've had to sit through vendor calls as much with while trying to do some kind of maintenance on the Chef server.

ICE will have to find, and pay, those willing and able to do such support.

Those willing and able to do such support will find themselves with a very narrowed set of non-ICE clients.

There's a reason moral suasion and taboo are such effective social management engines.