OP can return it no questions asked and get another unlocked phone.
It's scummy this happened but I suspect in this case it would be Verizon not telling Apple the truth. Not giving Apple a pass, but if Verizon told the truth that would be newsworthy
It's scummy this happened but I suspect in this case it would be Verizon not telling Apple the truth. Not giving Apple a pass, but if Verizon told the truth that would be newsworthy
https://www.theverge.com/2019/6/26/18759602/verizon-60-day-p...
Hopedully the context helps provide some background for why this might not be as scummy as it seems without that.
I don’t assume that, since the above comment indicates they may have doing something fancy with multiple accounts. I would guess that the screenshot is from the process for one of the accounts - but their complaint is from something gone wrong with the other account.