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Comment by jwilliams | Hacker News Reader

I saw a Lyft driver clip a car outside my house - I emailed Lyft to let them know. Provided time, registration, make/model, address.

They replied saying that was insufficient information to identify a driver. So I left a note for the damaged car and suggested they file a police report.

Lost a lot of respect for Lyft that day.

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To be fair, you're just a witness. The right move was exactly what you did after, which is to give all the information to the owner of the damaged car. They can pursue things and you can be their witness. But just randomly calling Lyft and telling them this... what exactly do you expect them to do?

All those details are insufficient? That's a BS on Lyft. They could try "thanks, we'll look into it". Instead they were dismissive jerks

Yes, that's insufficient. I mean, what would Lyft look into? Would they call up the driver, and then ask if they clipped a car? And what if the driver said either yes or no? Then what should Lyft do? This is a civil matter between the driver and the car owner, not the driver and OP.

A police report is real and actionable and something Lyft could follow up on. That's something that the person whose car got damaged should pursue, and OP could serve as a witness, which she volunteered to do. That is the proper way to do things.

Just hold it as a soft flag pending confirmation. How hard is that? It's like a bug report that needs validation.

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