Wow, the sensitivity, consideration, and care Backblaze consistently shows towards their customers is inspiring. I love companies like this, it's The Right Way To Be. Beautiful.
Yev from Backblaze here -> thank you Jay! Our customers were one of the reasons that we felt it would be interesting to share our process, so they could read about how we shot ourselves in the foot :D plus the story is so odd that it was just plain interesting!
Backblaze customer here. Charge me more!
Yev here -> Hah, we have an internal joke about setting up a digital tip-jar for folks who just really want to give us more money. Maybe some day! :)
It makes me confident to recommend your service to people. I know that I'm going to be recommending a product that will take care of the people I care about. I won't need to worry about you guys starting to use dark patterns to milk your customers (i.e., my grandma) for more money!
Yev here -> Yea! In the article I mention a few of our company core beliefs and one of them is "be the good guys" - we take that very seriously.