"A lot of public services and utilities have shifted their customer facing operations to the web and the very people who struggle to interact with these services are often the ones who need them the most."

Well, that's the thing isn't it? Personally, I think I'd be happy, and probably better off, with an internet that consisted of email, USENET, and Amazon. (maybe eBay, although I could do without it). Unfortunately, the rest of the world and it's needs and addictions tends to drag you along.