Yes it most certainly does. How many articles have been on the front page about Zappos's insanely over the top customer service. No it doesn't having anything to do with coding, but it has everything to do with starting a company.

If don't think that customer service stories belong here you don't really get all aspects of starting a company.

Everyone here should aspire to have their employees go above and beyond like this

"As my husband walked down the Jetway with the pilot, he said, “I can’t thank you enough for this.”

The pilot responded with, “They can’t go anywhere without me and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.”