Society Is Built on Abstraction

This is usually studied as Information Asymmetry problems - https://en.wikipedia.org/wiki/Information_asymmetry

In the modern info overload context, the asymmetries between people are amplified and just telling people they "should" reduce the asymmetry is not enough.

It's a very hard problem and most people don't know how to do it, or do it well enough to produce good outcomes. Good news is as data on people's behavior and thinking pours in fields like sociology, psychology, communication, network theory etc are all coming up with experiments on how to do this stuff better.