What horrendous software quality? Uber consistently puts out some of the cleanest mobile experiences for a mass market app, and their research teams put out great OSS work.
On the database side, there's a place in my city that has some permanent bad data in the db so that it won't allow anyone to get picked up or taken there. I go there frequently by Uber and have to set the pin a few blocks away from the corrupted area then explain to the driver where I am or where I am going. It's like there's a ghost car attached to that place because every time I try to get a ride from there, it says it's finding me a ride, followed by an error message that the driver is unavailable. Had a painful back-and-forth with support about this and of course nothing every got done.
While the Android app is of poor quality and no one is rushing to fix it, Uber engineers are busy putting out open source software and plenty of it. Talk about resource mismanagement!