Ask HN: I beleive I found a vulnerability in some software. What should I do?
Closed source, propriety stuff. Is it best to let be? It's not major, but it does leak credentials that wouldn't otherwise be accessible.
I spent hours documenting it, writing detailed descriptions, and making a video of the leak in a live session.
They closed the case with a vague (and unrelated) message within 30 minutes of its submission.
I deleted their app, never used it again, and don't work with people who do.