Frontier (my ISP) has been charging me 10 dollars a month for a wifi router, despite me using all of my own equipment. When I called to dispute it, they credited me back the charges, and assure me it’s clearly a mistake and I won’t be charged. A few days later, I get shipped a router that I was never told about, and my bill charges me for it. again, I get told that there is no way of cancelling the charge, and all customers must pay for router rental regardless of if they use it (confirmed with supervisor, and supervisors supervisor). Is this even legal? Apparently it’s a common problem with them.
so then, "What router, i didnt get any router, i opted out and was told i would be reimbursed."