> Don't look for a silver bullet.
Have cut my teeth long enough to know that there's no silver bullet (except in a 'con'sultant's marketing brochure, that is! :D)
> Trying to add some kind of process or framework is likely to just suck more energy out of the system and make the ICs think you're wasting their time.
Absolutely. Point taken!
> Nobody likes to live in chaos.
Unfortunately, few do want to, cause it makes them look like heroes. And that's where the problem arises. These fellows to nurture their heroic image end up ruining it for everyone, and worse - make the org just stagnate in a limbo.