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thanks for a detailed reply.

Could you talk about the daily standup, appraisal, reward structures that make this happen.

Also...and this is the most important and slightly political question.. how do you hire or train for these 2PTL or STO ? do they come from engineering...or are they analysts/business backgrounds ?

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STO's come from everywhere, this I love the most about Amazon. From the lowest levels to the highest levels of the organization, if you have an idea, can communicate with some passion and data, you can become an STO. We hire them, recruit them, and they're born of the fire in their belly about a topic. This is the key factor for success, as far as I can tell at Amazon we're all humans and every idea is treated with respect, and no matter the source, the idea could become our next massive customer offering. I have never seen that at other large companies. I hope that never dies here because, with that mindset, we will continue to deliver amazing customer experiences into the foreseeable future.

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