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Comment by jakobegger | Hacker News Reader

Speed is an important factor. AASP are really really slow around here. 7 days or more to replace a battery is ridiculous when 3rd party shops can do it in 20 minutes.

If those shops would have access to the same tools and instructions as Apple, that would be great!

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I dropped my 7+ last week, called the local AASP to see if they had parts in stock to replace the shattered screen. It was repaired 90 minutes later. I wonder if older phones like mine are easier/faster to repair than the newer models?

More expensive screen, I suppose.

iPhone 6 and 7 (including Plus) have a repairability of 7/10. iPhone 8 (including Plus), X, XR, XS have repairability of 6/10.

[1] https://www.ifixit.com/Device/iPhone_6

[2] https://www.ifixit.com/Device/iPhone_7

[3] https://www.ifixit.com/Device/iPhone_8

[4] https://www.ifixit.com/Device/iPhone_X

[5] https://www.ifixit.com/Device/iPhone_XR

[6] https://www.ifixit.com/Device/iPhone_XS

What AASP is taking 7 days to replace a battery? We do them all day long as a premiere partner and we always set the expectation at around an hour and a half to be on the safe side.

That's the time I was told it would take at Computerwerkstatt in Linz. I think it takes so long because they mail phones to a different country for repair.

In any case, it's pretty ridiculous, and I went to a different repair shop instead.

> If those shops would have access to the same tools and instructions as Apple, that would be great!

Why don't those shops become AASPs? There has to be a reason why they don't want to or are ineligible..

because AASP are not allowed to repair anything https://www.youtube.com/watch?v=OR5ZUl0Q-NI

Your role is to send stuff to Texas to get another refurbished unit in return https://www.glassdoor.com/Reviews/CSAT-Solutions-Houston-Rev... and up-sell people to a bran new device by citing ridiculous cost of 'repair' (which you contractually arent allowed to do anyway, you are only allowed to replace whole units).

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