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He works for the New York Times. They have editors. He's not some lone wolf journalist/activist

He's a journalist with a particular opinion about the company. The tech reporting at NYTimes isn't necessarily as neutral as the general reporting.

Are they reporting things that are factually incorrect?

If you consistently and knowingly omit information that contradicts the agenda, that may be factory correct in letter but not in spirit.

There is zero chance someone digs in as deeply as he has and doesn't find anything to contrary to their foregone conclusion.