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Comment by johnwheeler | Hacker News Reader

This is an unnecessary worry. How about they cross that bridge when they get there? If they spent time worrying about all that _could_ go wrong, they’d of never have built anything.

People who spend time worrying about what could go wrong don’t make good business operators. The truth is, when you get a business off the ground so many things go fantastically wrong and so many go fantastically right and you’ll have not anticipated any of it.

Let the person who built this CRM focus on the only thing they really need to worry about: building an awesome product and getting people to pay them for it.

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I normally agree with deferring features, but in this case protecting (/preparing) yourself from this scenario is a very simple change (add a second / third price point). You don't even have to do anything to support it, other than put it there and deal with it if / when that number of people do sign up.

part of getting people to pay for it is pricing it properly. No business in their right mind would trust a tool that costs 49/mo for 50k users.

Yeah because you know, NOW really is the best time to prepare themselves for being the next Salesforce or Office 365.

Don't you think it's a just little premature for that scale of thinking? I mean, they just got the thing posted on HN.

I think there is somewhere in between a startup and Salesforce size - at this pricing, even small businesses are going to be wary.

$49/m is just so obviously underpriced that it rings alarm bells - how could that possibly be sustainable, will it still be around in 6 months?

It’s not that - it’s that as a 6-person team who is a target customer, I don’t want to get a bunch of my data locked in to a system that’s not priced to sustain the company.

Hey!

The company is just me and I'm not trying to land huge customers. Therefore I need no marketing or customer support team. I'm building it for myself and other small businesses. I think I can make that sustainable. I also have no interest in being acquired so you won't have to worry about that either :).

I mean Basecamp is $99/mo. And it has a bunch more features. I don't know about you but I'd say they run a sustainable business.

CRMs are usually ridiculously overpriced.

It's not premature. It sets expectations. If you can't set expectations for the buyer, they just won't buy.

You don’t have to build the feature, just add a “contact us” button for > users. Building enterprise grade features is a pre-mature optimizations.

Setting expectations and putting people in the right funnel is not. Especially if it’s a cheap change like adding a button.

Is that their target market?

Thanks John :)

Sure. And don't sweat the comments about "it doesn't do anything new blah blah."

I built an eBay feedback reminder (that's had over 15,000 paying users over the course of its life).

Here's the thing: eBay already sends feedback reminders and people pay to use mine anyway because of some minor differences (and then there are customers who don't know eBay sends feedback reminders).

Pretty much every nay say anyone who hasn't succeeded in business could give you is total fluff.

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