Error message phrasing is really very important, but it’s probably better to have that refined in code review or to have some explicit step for it.
get_msg('fail_add_address')
vs. 'I\'m sorry, we\'ve been unable to add the address %s at this time,' \
' please try again later.'
(... but that's an ideal I have without ever having worked with it, so what do I know, and ymmv, etc.)We do have a constants file which has all the messages but a PM does not access to code/commit and has to go via a Dev.