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Wow, that's awesome!! I looked up your story and that is awesome too. I would love my open source real estate website builder project (https://github.com/etewiah/property_web_builder) to achieve something similar. Hope you don't mind, I've reached out to you via linked in.

Thanks - I’ll reach back.

Congrats on the success!

Interesting logo design with the Kangaroo. Is that a pun play of the phonetics of os.. vs Oz.. (slang for Australia) ?

Not really - when osTicket started, circa 2004, having a mascot was the rage - think MySQL etc. Funnily Kangaroo has given us affinity from Australian users... perhaps an osTrich would been a better choice.

Great example , this what I meant when asking . How did you come with the idea for ticketing app ? And why oos?

os for open source. osCommerce was popular then so it influenced naming!

Interesting. What is your SaaS offering and how does it relate to the open source product?

It’s basically a hosted version of osTicket - Supportsystem.com