Ask HN: I think I was just scammed for my card/bank details. What should I do?
My citibank debit card was declined for a mailchimp payment which most probably was because I was using it in Denmark on vacation for some transaction so they put a temp hold. No biggie. I call the number (i think) to their support but accidentally do 8007880022 instead of 8007880002. Furthermore i call the 0002 is a TTY so not even the actual number I was supposed to call even if I had done it correctly.
Anyway I get put through to a guy who claims to be for citibank and ask me to first confirm all my information. When I am done with that he asks me to confirm for their voice recognition system both with address, name, email etc and spelling it out too. I am annoyed but I am no suspiccious at all.
Then he gives me a confirmation code and phone number which he claims I should call 800 373 3411.
I do that but end up with some love hotline or something and when I call back that other number (the 0022) it's a different company suddenly.
Now I am confused and I call up citibank and tries to explain this too them. First they claim the number exist and that its fine, then she says its not correct but lifts the ban without actually cancelling the card.
I then have to call fraud department who still don't seem to understand what just happened and don't seem to care that this elaborate things is going on.
I insist that they cancel my card but realize that someone how have my voice spelling out address and say OK and other things (he was very specific that the system needed OK not just Sure)
I fell pretty stupid right now that I didn't recognize this but even more confused about what went wrong and what they can misuse that for and most importantly what to do about it.