I think Starbucks makes more money these days from its sugary cold drinks than its hot coffee/tea/espresso.
Starbucks is train station or airport "ehh, what did I expect?" coffee.
Also Starbucks french press is pretty decent and good value for money, but it is on "secret" menu and you need to ask for it.
For me, it is the predictable atmosphere, the AC, the WiFi, the coffee itself, the hours of operation, and the location convenience that draws my money, not the gift cards. I would be surprised to learn I'm in the minority there, as I figured I was a common starbucks demographic / customer target.
And they’re the only chain restaurant/café whose employees don’t appear clinically depressed at every location.
I hope it’s because they’re actually happy.
actual gift cards given as gifts though are probably more likely to be used up and discarded, instead of being set to auto-reload and carry a balance.