Ask HN: What you do with company email?

2 pointshartator4 comments

I wonder what's the best way to handle company emails. Like support _at_ serpapi.com or contact _at_ serpapi.com.

We've tried a couple of ticket systems. ZenDesk and Intercom. However I feel it's making email a 2nd class citizen. Like native emails feels better for ourselves and I would believe customers.

What are your opinions on this?

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It depends. For me "support" is just that, to get support. On the other hand, "contact" is more generic, just about anything else.

Oh yeah. I meant regarding software to manage these emails. Do you forward everything to the team, use ZenDesk, or another solution?

Use Front.

Cool. Didn't knew that was a thing. Will give them a try.

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