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Comment by splatcollision | Hacker News Reader

One thing that they do fantastically well is the repair program, which is also good for the world instead of their bottom line.

Even years-old winter coats you can bring into a store and they will send it off for repair, instead of you having to buy a new one.

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The zipper of a down jacket I bought from them would get stuck. They repaired it twice for me, and the third time I took it for repair, they gave me a new one. This was 4 years after I bought it, no receipt needed. I would assume that the old jacket went into their recycling program.

The new jacket came with a sturdier zipper, so it also showed that they acknowledged the design flaw. I've been using this jacket for the last 5 years, and it is still holding well (and never again had a problem with the zipper).

They also have a truck they tour around to various events to do on-site repairs. I've encountered it at 24 Hours of Horseshoe Hell (endurance rock climbing competition), it's very cool!

https://www.patagonia.com/worn-wear.html

If you can go to one of their stores I highly recommend it. The associate walked a guy to a shoe repair shop and paid for a zipper on a backpack they no longer make. This was after offering him a new one but he liked the old style.

My puppy eviscerated the back of a merino wool sweater two days after I bought it. Patagonia repaired it for the cost of shipping.

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