Now Android is a bit more open than Apple's App store since on can install third party apps outside Google Play, but I personally always got an answer from Apple, even if it took 3/4 weeks, every-time there was an issue with a deployed application.
Google? Unless you know somebody there or you are a big shot it's impossible to contact them, and they don't want to talk to you anyway. And one can only go so far with Twitter shaming...
Good luck to the OP, because he's going to wait a long time for an answer...