They called a suicide hotline. They did not want to die.
Edit: I have attempted suicide before and self harmed many times. I dated a woman who attempted 12 times.
It turns out life can get much much better. I haven't self harmed in years, she's very happy and hasn't either.
It's very hard to know what living well feels like until you've done it. It took years but I like waking up in the morning.