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You get pretty decent support if you have Google One. My wife had an issue, clicked the support thing and was talking to somebody in a few minutes.

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You get decent response.

There is someone on the line and follow-up emails too.

But actually fixing things is a crap-shoot.

I've had an issue with Google One family accounts for a month now.

I can not invite anyone into my family, so far no solution. Instead they keep throwing free storage at various family members because they can not escalate very much.

$20 / yr?

Even if I'm not using any of the other features, that seems like the cheapest support plan ever.

They say "Google experts"... so who staffed the phones? Are we talking actual customer support who are empowered to run playbooks and cut tickets, or what?

In my experience, they are able to connect you with people who should be able to resolve your problem. Sort of like sending you directly to an operator. I was able to solve a problem with my YouTube Premium/Google Music subscription using it in about 20 minutes. My problem was I have an account from beta Google Music that has been grandfathered for years and I lost YouTube ad free when they recently restricted it. They forwarded me to someone at YouTube who actually was able to resolve it.

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