Not a bad article, but I still want to bring something up that I find problematic with a lot of communication advice.
How to actually act on it in a real situation? How do you remember and apply all these rules when you feel like the timing is off, when you're talking to the person who you know only works here because of weird circumstances and cares more about the opinion of the coworker next to them who always mocks corporate lingo? How do you deliver your delicate feedback in a situation where you both know you own the other guy? This stuff is IMO the thing that seperates the really good talkers from the rest of us - and I was never really able to catch up with such articles who seem to assume a limited number of conditions to adhere to; like an "advice giving robot" to steal their phrase. How do you improve in being an advice giving human?